Application Support and Maintenance Services
For any business that has computerized systems, applications must have high availability, relevance, and reliability – especially during peak times. At STAMOD, we provide indispensable, advanced support, and maintenance for applications to businesses across a range of industries like banking, healthcare, finance, retail, manufacturing, logistics, telecom, marketing, and so on.
Our wide-ranging, KPI-based end-to-end support enables mission-critical business apps and software to perform without interruptions, facilitating the smooth flow of business processes.
Application Support and Maintenance Services We Offer
Our scope of services includes custom enterprise apps developed for corporate use, and SaaS products and apps deployed on the premises, which are released in the market. The services can be broadly classified into proactive and reactive services, details of which are provided below -
- Reactive Support and Maintenance Services
- User Guides for Self Service
Our team at STAMOD creates guides for users that contain all the necessary information regarding the product and the technology, including manuals and FAQs. We also provide a database with an easy search function so that users can quickly get the info they want.
- We facilitate receipt and recording of queries submitted through multiple channels and prioritization of the support requests. Prompt resolution is provided for routine or frequently occurring issues, and more complex ones are escalated to the next level. Updates on the status of those requests are provided till they are resolved.
- To ensure availability, resolving issues in the performance of the app, account admin incidents and software config issues are critical. We also perform software installations and carry out log investigations to analyze the root cause of problems.
- We also customize software, integrate apps, and tweak the software to include new features as necessitated by the unique needs of the business.
- Resolving code and database problems immediately as problems arise.
- Application Infrastructure Management
Our elite team of software professionals assists with troubleshooting issues related to the databases, storage, cloud infrastructure, cybersecurity tools, development and testing environments, and more.
- User Guides for Self Service
- Proactive Application Support
- We offer all-encompassing unit testing cover and review for all code paths so that the code is of high quality and that the app being developed is reliable.
- As part of our proactive services, performance tests are scheduled, and app performance is continuously tracked so that issues and slowdowns can be recognized and resolved before it causes problems.
- At STAMOD, we provide round-the-clock monitoring of security, run misconfiguration diagnostics and vulnerability checks per schedule, perform white box and black box security testing, and generate in-depth reports with suggestions to resolve the vulnerabilities we detect. These help in ensuring the reliability of your business-critical apps and pointing out when it's time to upgrade security protocols to meet the challenge of sophisticated, emerging cyber threats.
- Our compliance monitoring service includes automated scanning and manual app analysis to help you adhere to compliance requirements of industry-specific regulations like GDPR, HIPAA, DSS, and so on. This service facilitates the mitigation of risks and vulnerabilities that are detected.
- Our team helps to ensure that the updates that happen to your apps are speedy and reliable, and with minimal errors. To this end, we perform app testing, and automate development through test automation, setting up CI/CD pipelines, containerizing app modules, and applying IaC.
- Releases can be speeded up by automating regression testing and combining it with manual testing for usability on an ad hoc basis. We can detect maximum bugs and drawbacks by pumping up regression testing coverage.
- We help to ensure optimal consumption of cloud resources through methods like reviewing the environment and pinpointing current deficiencies, creating a plan for optimizing as well as helping to deploy it, and facilitating resource management as well.
- STAMOD helps with monitoring the application infrastructure including cloud, databases, security tools, Ci/CD, etc.
Advantages of Application Support and Maintenance
No business can afford delays and rising costs due to the unavailability of apps – consumers will simply go where they get quicker, more efficient services. Fortunately, you can ensure the reliability and availability of your business-critical apps with our app support and maintenance services. You can enjoy these benefits –
- Greater flexibility
- Increased employee productivity
- Higher ROI
- Reduced maintenance cost
- Quick updates and upgrades to apps
- Greater customer satisfaction